Contact Information for Student Complaint Processes

When submitting complaints, there are different avenues for students completing their education in New York state and those completing their education outside of New York state through distance education (e.g. online courses or programs).

St. John Fisher College Student Complaint Contact Information

Students wishing to make appeals or to bring forward complaints or concerns, including complaints or concerns regarding final grades, should first discuss the issue with the faculty member. If the issue is not satisfactorily resolved at that point, the student should then meet with the department chair or program director. If further discussions are necessary, students should contact the appropriate School dean. To ensure a fair and systematic review, students must follow the steps outlined below.

Process to Reconcile Academic Decisions:

If a student wishes to appeal an academic decision of an instructor, he or she must follow the process described below.1

  1. The student is to initiate a discussion with the instructor responsible for the initial decision in question.
  2. The instructor is responsible for documenting the outcome of the discussion with the student. Copies of that document are to be provided to the student and to the program director or department chair.
  3. If the student determines that he or she is not satisfied with the outcome and wishes to further pursue the matter, the student is responsible for notifying the instructor and the program director or department chair of his or her desire within five business days of receipt of the instructor’s communication.
  4. If the student desires further discussion of the matter, he or she is to initiate a discussion with the department chair or program director. The role of the department chair/ program director is to ascertain to the extent possible the facts surrounding the matter and to clarify applicable graduate academic policies. The department chair/ program director has the option of scheduling a subsequent meeting to include himself or herself, the student, and the instructor. The department chair/ program director is responsible for documenting the discussion outcome(s). Copies of that document are to be provided to the student and to the instructor.
  5. If the student is not satisfied with the outcome and wishes to further pursue the matter, the student is responsible for notifying the instructor, the program director or department chair, and the School dean of his or her desire within five business days of receipt of the program director’s/ department chair’s communication.
  6. The School dean will forward all relevant information to the school’s Grade Appeal Committee or other comparable committee within the school. This committee will review all pertinent facts and make a recommendation to the School dean for final review. The School dean shall notify the student, the instructor, and the program director or department chair in writing of the decision to maintain or modify the original academic decision. The School dean’s decision is final.
1If the instructor is the program director of the program in which the student is enrolled, the student will begin this process at Step 4.Return to footnote reference

NC-SARA Member Out-Of-State Student Complaint Contact Information

St. John Fisher College operates under the approval of “NC-SARA” (National Council for State Authorization Reciprocity Agreements). If all grievance procedures have been followed, all avenues of appeal exhausted, documentation is provided that such procedures have been exhausted, and you reside in a SARA member state outside of New York state, pursuant to the SARA Complaint Process, please contact the New York SARA State Portal Agency.

NC-SARA State Portal Contact: Emily Sutherland
Supervisor of Higher Education Programs
New York State Education Department
89 Washington Avenue
Albany, NY 12234
(518) 474-1551
IHEauthorize@nysed.gov

New York State Resident Student Complaint Contact Information

If all grievance procedures have been followed, all avenues of appeal exhausted, documentation is provided that such procedures have been exhausted, and you reside in New York state, then the student has the right to file a complaint with the NYS Office of College and University Evaluation. The contact information can be found on the New York state Education Department website.

Non-SARA Member Out-Of-State Student Complaint Contact Information

Students who have complaints that have not been resolved through contact with the University and do not reside in a SARA member state, may seek advisement from the appropriate office in the student's state of residence, listed below.

Note: This list includes contact information for all 50 states, the District of Columbia, and the U.S. territories and should not be construed as informative of what agencies regulate the institution or in what states the institution is authorized to operate. States, through the relevant agencies or Attorneys General Offices will accept complaints regardless of whether an institution is authorized to operate in that state. Also, the University does not maintain the state and territory websites, and information may change without the University’s knowledge.

ALABAMA

In writing: Alabama Community College System

Attn: Division of Academic and Student Affairs
PO Box 302130
Montgomery, AL 36130-2130

By phone: (334) 293-4500

On the Internet: Alabama Community College System

ALASKA

In writing: Alaska Commission on Postsecondary Education
PO Box 110505,
Juneau, Alaska 99811-0505

By phone: (800) 441-2962

On the Internet: Alaska Commission on Postsecondary Education

ARIZONA

In writing: Arizona State Board for Private Postsecondary Education
1400 W. Washington, Room 260
Phoenix, AZ 85007

By phone: (602) 542-5709

On the Internet: Arizona State Board for Private Postsecondary Education

ARKANSAS

In writing: Arkansas Division of Higher Education
114 East Capitol
Little Rock, AR 72201-3818

By phone: (501) 371-2000

On the Internet: Arkansas Division of Higher Education

CALIFORNIA

In writing: California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, California 95834

By phone: (833) 942-1120

On the Internet: California Department of Consumer Affairs

COLORADO

In writing: Colorado Department of Higher Education
Commission on Higher Education
1300 Broadway Rd., Second Floor
Denver, CO 80203

By phone: (303) 862-3001

On the Internet: Colorado Department of Higher Education

CONNECTICUT

In writing: Connecticut Office of Higher Education
450 Columbus Blvd., Suite 707
Hartford, CT 06103-1841

By phone: (860) 947-1800

On the Internet: Connecticut Office of Higher Education

DELAWARE

In writing: Delaware Department of Education
The Townsend Building
401 Federal St., Suite 2
Dover, DE 19901-3639

By phone: (302) 735-4000

On the Internet: Delaware Department of Education

FLORIDA

In writing: Commission for Independent Education
325 W. Gaines St., Suite 1414
Tallahassee, Florida 32399-0400

By phone: (850) 245-0505

On the Internet: Florida Department of Education

GEORGIA

In writing: Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl., Suite 220
Tucker, GA 30084

By phone: (770) 414-3300

On the Internet: Georgia Nonpublic Postsecondary Education Commission

HAWAII

In writing: Business Registration Division of the Hawaii Department
of Commerce and Consumer Affairs
PO Box 40
Honolulu, HI 96810

By phone: (808) 587-4272

On the Internet: Hawaii Department of Commerce and Consumer Affairs

IDAHO

In writing: Idaho State Board of Education
PO Box 83720
Boise, ID 83720-0037

By phone: (208) 334-2270

On the Internet: Idaho State Board of Education

ILLINOIS

In writing: Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377

By phone: (217) 557-7359

On the Internet: Illinois Board of Higher Education

INDIANA

In writing: Board for Proprietary Education Indiana Commission for Higher Education
101 W. Ohio St., Suite 300
Indianapolis, IN 46204

By phone: (317) 464-4400

On the Internet: Indiana Commission for Higher Education

IOWA

In writing: Iowa College Student Aid Commission
475 SW fifth St., Suite D
Des Moines, IA 50319

By phone: (515) 725-3400

On the Internet: Iowa College Aid

KANSAS

On the Internet: The Kansas Board of Regents

KENTUCKY

In writing: Kentucky Council on Postsecondary Education
1024 Capital Center Dr., Suite 320
Frankfort, KY 40601-8204

By phone: (502) 573-1555

On the Internet: Kentucky Council on Postsecondary Education

LOUISIANA

In writing: State of Louisiana Board of Regents
1201 N. Third St., Suite 6-200
Baton Rouge, LA 70802

By phone: (225) 342-4253

On the Internet: State of Louisiana Board of Regents

Alternate contact:

In writing: Office of the Attorney General
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804-9005

By phone: (225) 326-6464 or (800) 351-4889

MAINE

In writing: Maine State Board of Education (MSBE)
23 State House Station
Augusta, ME 04333-0023

By phone: (207) 624-6846

On the Internet: Maine Department of Education

MARYLAND

In writing: Maryland Higher Education Commission (MHEC)
6 N. Liberty St., 10th Floor
Baltimore, MD 21201

By phone: (410) 767-3301

On the Internet: Maryland Higher Education Commission

Alternative contact:

In writing: Maryland Office of the Attorney General
200 St. Paul Place
Baltimore, MD 21202

By phone: (410) 576-6300 or (888) 743-0023; TDD (410) 576-6372

On the Internet: Maryland Office of the Attorney General

MASSACHUSETTS

In writing: Massachusetts Board of Higher Education
One Ashburton Place, Suite 1401
Boston, MA 02108-1696

By phone: (617) 994-6950

On the Internet: Massachusetts Department of Higher Education

MICHIGAN

In writing: Michigan Department of Education
PO Box 30008
Lansing, MI 48909

By phone: (517) 373-9235

On the Internet: Michigan Department of Education

MINNESOTA

In writing: Minnesota Office of Higher Education
1450 Energy Park Dr., Suite 350
St. Paul, MN 55108

By phone: (651) 259-3975 or (800) 657-3866

On the Internet: Minnesota Office of Higher Education

MISSISSIPPI

In writing: Mississippi Commission on College Accreditation
3825 Ridgewood Rd.
Jackson, MS 39211

By phone: (601) 432-6372

On the Internet: Mississippi Commission on College Accreditation

MISSOURI

In writing: Missouri Department of Higher Education & Workforce Development
205 Jefferson St.
Jefferson City, MO 65102-1469

By phone: (573) 751-2361

On the Internet: Missouri Department of Higher Education & Workforce Development

MONTANA

In writing: Montana Board of Regents
Office of the Commissioner of Higher Education - Montana University System
560 N. Park Ave.
PO Box 203201
Helena, MT 59620-3201

By phone: (406) 449-9124

On the Internet: Montana Office of the Commissioner of Higher Education

NEBRASKA

In writing: Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005

By phone: (402) 471-2847

On the Internet: Nebraska's Coordinating Commission for Postsecondary Education

NEVADA

In writing: Nevada Commission on Postsecondary Education
3663 E. Sunset Road, Suite 202
Las Vegas, NV 89120

By phone: (702) 486-7330

On the Internet: Nevada Commission on Postsecondary Education

NEW HAMPSHIRE

In writing: New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494

By phone: (603) 271-3494

On the Internet: New Hampshire Department of Education

NEW JERSEY

In writing: New Jersey Office of the Secretary of Higher Education
1 John Fitch Plaza, 10th Floor
PO Box 542
Trenton, NJ 08625-0542

By phone: (609) 292-4310 or (609) 984-2709

On the Internet: New Jersey Office of the Secretary of Higher Education

NEW MEXICO

In writing: New Mexico Higher Education Department
2044 Galisteo St., Suite 4
Santa Fe, NM 87505-2100

By phone: (505) 476-8400

On the Internet: New Mexico Higher Education Department

NEW YORK

In writing: New York state Education Department
Office of College & University Evaluation Education Bldg.
5 North Mezzanine, 89 Washington Avenue
Albany, NY 12234

By phone: (518) 474-2593

On the Internet: New York state Office of Higher Education

NORTH CAROLINA

In writing: North Carolina Post-Secondary Education Complaints
c/o Student Complaints
910 Raleigh Rd.
Chapel Hill, NC 27515-2688

By phone: (919) 962-4538

On the Internet: North Carolina Post-Secondary Education

Alternative contact:

In writing: Consumer Protection Division
Attorney General’s Office

Mail Service Center 9001
Raleigh, NC 27699-9001

By phone: (877) 566-7226 or (919) 716-6000 (En Espanol (919) 716-0058)

On the Internet: North Carolina Department of Justice

NORTH DAKOTA

In writing: North Dakota University System
Core Technology Services
2000 44th St. SW, Suite 301
Fargo, ND 58103

On the Internet: North Dakota University System

OHIO

In writing: Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215

By phone: (614) 466-6000

On the Internet: Ohio Department of Higher Education

OKLAHOMA

In writing: Oklahoma State Regents of Higher Education
655 Research Pkwy, Suite 200
Oklahoma City, OK 73104-3603

By phone: (405) 225-9100 or (405) 225-9142

On the Internet: Oklahoma State Regents for Higher Education

OREGON

In writing: Oregon Higher Education Coordinating Commission
Office of Private Postsecondary Education
225 Capitol St. NE
Salem, OR 97301

By phone: (503) 378-5690

On the Internet: Oregon Higher Education Coordinating Commission

PENNSYLVANIA

In writing: Pennsylvania Department of Education
333 Market St., 12th Floor
Harrisburg, PA 17126-0333

By phone: (717) 783-6785

On the Internet: Pennsylvania Department of Education

PUERTO RICO

In writing: Consejo de Educacion Superior de Puerto Rico/Puerto Rico Council on Higher Ed.
PO Box 19900
San Juan, Puerto Rico 00910-1900

By phone: (787) 724-7100 ext. 2022 or ext. 2016

On the Internet: Puerto Rico Departamento de Estado

RHODE ISLAND

In writing: Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Blvd.
Warwick, RI 02886-1304

By phone: (401) 736-1100

On the Internet: Rhode Island Office of the Postsecondary Education Commission

SOUTH CAROLINA

In writing: Nonpublic Postsecondary Institution Licensing
1333 Main St., Suite 200
Columbia, SC 29201

By phone: (803) 737-3918

On the Internet: South Carolina Commission on Higher Education

SOUTH DAKOTA

In writing: South Dakota Secretary of State
Capitol Building
500 E. Capitol Ave, Suite 204
Pierre, SD 51501-5070

By phone: (605) 773-3215

On the Internet: South Dakota Secretary of State

TENNESSEE

In writing: Tennessee Higher Education Commission
Parkway Towers, Suite 1900
404 James Robertson Pkwy
Nashville, TN 37243-0830

By phone: (615) 741-5293 or (615) 253-8857

On the Internet: Tennessee Higher Education Commission & Student Assistance Corporation

TEXAS

In writing: Texas Workforce Commission
Career Schools and Colleges-Rm 226-T
101 East 15th Street
Austin, TX 78778-0001

By phone: (180) .55-.8321

On the Internet: Texas Workforce Commission

Alternate Contact #1:

In writing Texas Higher Education Coordinating Board
Office of General Counsel
P.O. Box 12788
Austin, TX 78711-2788

By phone: (512) 427-6101

On the Internet: Texas Higher Education Coordinating Board

Alternate Contact #2:

In writing Texas Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548

On the Internet: Texas Office of the Attorney General

UTAH

In writing: Utah System of Higher Education State Board of Regents
60 South 400 West
Salt Lake City, UT 84101-1284

By phone: (801) 321-7200 or 1-800-418-8757

On the Internet: Utah System of Higher Education

VERMONT

In writing: Vermont Agency of Education
219 North Main St., Suite 402
Barre, VT 05641

By phone: (781) 425-7713 or (802) 479-1030

On the Internet: Vermont Agency of Education

Alternate Contact:

In writing: Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001

By phone: (802) 828-3171

VIRGINIA

In writing: State Council of Higher Education for Virginia
James Monroe Building
101 N. 14th St., 10th Floor
Richmond, VA 23219

By phone: (804) 225-2600

On the Internet: State Council of Higher Education for Virginia

WASHINGTON

In writing: Washington Student Achievement Council
PO Box 43430
Olympia, WA 98504-3430

By phone: (360) 753-7869 or (360) 753-7866

On the Internet: Washington Student Achievement Council

WASHINGTON D.C.

In writing: Office of the State Superintendent of Education
Higher Education Licensure Commission
1050 First St. NE
Washington, DC 20002

By phone: (202) 727-6436

On the Internet: Washington, DC Office of the State Superintendent of Education

WEST VIRGINIA

In writing: West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard East, Suite 700
Charleston, WV 25301

By phone: (304) 558-2101

On the Internet: West Virginia Higher Education Policy Commission

WISCONSIN

In writing: State of Wisconsin
Educational Approval Program
P.O. Box 8366
Madison, WI 53708-8366

By phone: (608) 266-1996

On the Internet: Wisconsin Department of Safety and Professional Services

WYOMING

In writing: Wyoming Department of Education
122 W. 25th St., Suite E200
Cheyenne, WY 82002

By phone: (307) 777-7675

On the Internet: Wyoming Department of Education

AMERICAN SAMOA

In writing: Office of Protection and Advocacy

Attn: Dr. Peter Tinitali
Executive Office Building
Pago Pago, American Samoa 96799

By phone: (684) 699-2441

On the Internet: American Samoa Office of Protection & Advocacy

GUAM

In writing: Office of Attorney General
287 W O’Brien Dr.
Hagatna, Guam 96910

By phone: (671) 475-3324

On the Internet: Guam Office of Attorney General

NORTHERN MARIANA ISLANDS

In writing: State Higher Education Agency, Northern Marianas College
POB 501250
Saipan MP 96950-1250

Alternate Contact:

In writing: Office of Attorney General
Juan A Sablan Memorial Bldg.
Capital Hill,
Caller Box 10007, Saipan, MP 96950

By phone: (670) 234-5498

On the Internet: Northern Mariana Islands Office of the Attorney General

U.S. VIRGIN ISLANDS

In writing: Government of the U.S. Virgin Islands
Department of Licensing and Consumer Affairs
Golden Rock Shopping Center,
3000 Estate Golden Rock, Suite 9, St. Croix, VI 00820

By phone: (340) 713-2754

On the Internet: Government of the U.S. Virgin Islands